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UnityPoint Health Supply Replenishment Coordinator in Urbandale, Iowa

Supply Replenishment Coordinator

HomeCare- Urbandale, Iowa

Monday- Friday, 8a-5p

Full-Time Benefits, 40 Hours/ Week

Remote work if you live in Iowa

Process and creates orders for resupply for CPR+ HME.

Why UnityPoint Health?

  • Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

  • Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.

  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at to hear more from our team members about why UnityPoint Health is a great place to work.

  • Ensures that patient resupply orders are processed for all supplies and equipment and support quality patient care in an efficient, timely and cost effective manner.

  • Proper execution of the functions ensures high quality patient care at the lowest possible impact cost to UnityPoint at Home.

  • Must be customer service oriented. Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations.

  • Assists Value Analysis Teams with information to determine specifications for selecting material

  • Consults with and provides updates and performance criteria to all SOU affiliates to facilitate timely acquisition of supply and equipment needs and provide necessary information and guidance as requested.

  • Places orders with current vendors, utilizing proper procedures that provide a clear audit trail of all transactions

  • Maintains a detailed audit trail of all transactions involving equipment, supplies or other materials that have been received, delivered or disposed.

  • Works with current warehouse vendor to maintain appropriate inventory levels of supplies, equipment or other materials.

  • Answer the telephone, screen and route all incoming telephone calls to the appropriate person or take messages according to office policy and procedure.

  • Greet clients providing courteous, caring and professional assistance.

  • Confirms delivery tickets on a daily basis. Tickets must be entered into system on a timely, consistent manner to allow for prompt payments after money is booked to the system.

  • Works the Billing Review queue on a daily basis.

  • Reviews all documentation to identify any qualification issues.

  • Books charges for services/equipment rendered into the system accurately and completely.

  • Manages all necessary documentation needed for billing equipment/supplies to insurance. This may include, but is not limited to, SMN/CMN’s, sleep studies, nursing and physician records, authorizations, patient letters and physician letters.

  • Manages PAP downloads for patient compliance when required.

  • Follows up with physicians on any delinquent documentation

  • Collaborates with management team to identify and prioritize quality improvement strategies that affect company operations.

  • Communicates identified problems to appropriate staff to assure follow up is completed to expedite claims and ensure timely and accurate payment.

  • Works with HME staff to educate on any documentation updates or concerns.

  • Maintains current knowledge of carrier specific requirements by attending workshops, reading newsletters, and acting as a liaison in carrier meetings and sharing information with other HME personnel.

  • Meets measures as determined and required for job productivity and performance improvement

  • Maintain regular and consistent attendance at work.

  • Behave in a manner consistent with Mission, Vision, Values and Expectations for Excellence.

  • Maintain compliance with OSHA, Accreditation Standards and Risk Management guidelines.

  • Maintain compliance with Personnel policies and procedures.

  • Behave in a manner consistent with all Corporate Compliance policies and procedures.

  • Perform other duties as requested by Director of HME to facilitate the smooth and effective operations of the office.

  • Meets measures as determined and required for job productivity and performance improvement.

  • Employee is responsible for completion of communication tasks and activities in a timely manner. This would include, but is not limited to: responding to email, voicemail or telephone messages, promptly, accurately, and professionally; attending staff meetings as scheduled or viewing videotapes of those meetings; asking questions of team members and supervisors when needing clarification about various day-to-day issues or patient needs; and reviewing employee communication pieces, to stay aware of UnityPoint at Home programs and initiatives.


  • High School or Vocational School graduate or an equivalent combination of education and experience.

  • Strong interpersonal skills.

  • Strong Computer skills, MSWord, MSExcel and MSOutlook.

  • Ability to work as a collaborative team member.

  • Read, speak and write fluent English and perform simple arithmetic computations.

  • Ability to understand and apply guidelines, policies and procedures.


  • Minimum two years previous experience in HME and customer service in a medical setting.

Requisition ID: 2022-109439

Street: 11333 Aurora Ave

Name: 9400 UnityPoint at Home Affiliate

Name: Centralized HME Ops

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Non-Exempt

Scheduled Hours/Shift: Monday- Friday, 8a-5p

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