Work in Iowa Manufacturing Jobs

Employment Type:

Full time

Shift:

Description:

Purpose

Frontline, department-based, supervises daily functions of assigned department; Provides clear direction & manages / advances people, process, structures &/or programs that support direct/indirect care. The leader demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes (e.g., successful completion of assigned service tickets, requests and incidents, that involve preventative maintenance requests in an accurate and timely manner.)

Responsible for managing a team of technical colleagues with respect to level 1-3 technical support for endpoint devices (e.g., infrastructure, desktops laptops, printers, mobile devices and peripherals)

Responsible for colleague scheduling, performance reviews, mentoring, training and travelling to assigned sites (if appropriate) to ensure work is being performed accordance with Trinity Health standard.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus: Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department managers to manage staff & department effectively. Participates in & contributes to the performance management/review process. Implements departmental plans & priorities identified by accountable leaders. May participate & recommend in the hiring & selection process. Responds promptly & directly to meet or exceed customers’ needs.

Process Focus: Follows standards of performance & work processes in designated areas. Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense). Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.

Communication: Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses &/or escalates organizational, operational, or team conflicts

Environment: Performs work in an environmentally safe, professional & healthy manner; self-monitors & initiats corrections and/or seeks guidance when needed. Demonstrates flexibility & self-direction by responding as a team player. Helps to create a positive work environment that promotes productivity. Accountable for continuous self-development & supporting the growth of others.

Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of conduct, as well as other policies & procedures to ensure adherence in a manner that reflects honest, ethical & professional behavior.

Minimum Qualifications

• Associate or bachelor's degree in computer science or information Systems or related field preferred or equivalent combination of education and work experience.

• Microsoft and Personal Computer Certifications (A+, Network+, MCDST) or equivalent work experience required.

• A minimum of five (5) to seven (7) years of hands-on experience with knowledge of installing complex applications, hardware and troubleshooting techniques.

• Previous experience working on multiple platforms including concepts of networking (LAN – local area network and WAN – wide area network and IS best practices.

• Demonstrated experience developing team members in a technical or non-technical capacity preferred.

• Strong Microsoft desktop operating system and applications installation and support (Microsoft Office and Outlook) experience.

Additional Qualifications (nice to have)

Physical and Mental Requirements & Working Conditions

 Indirect / Healthcare Support Services: (OSHA: Healthcare support services mean services that facilitate the provision of healthcare services.)

· Occasional clinical / patient facing work environment.

· Includes continuous work time indoors (subject to travel requirements) under temperature-controlled & well-lit conditions; may encounter occasional variable external environmental conditions.

· Includes occasional lifting, up to 30 pounds unassisted, occasional travel, frequent use of computer; Includes continuous sitting & may require occasional long periods of continued walking, standing, stooping, bending, pulling & pushing.

Direct Healthcare & Indirect / Support Healthcare Services: must be able to:

· Adapt to frequent interruptions, shifting priorities & stressful situations; Attend to tasks until complete, understand & relate to complex ideas & concepts & be able to remember multiple tasks & regimens extending over long periods of time & work on concurrent tasks / projects.

· Continuously Read small print, frequent ability to hear normal sounds & voice patterns, able to give / receive instructions & other verbal communications in-person & over the phone / computer / device / equipment assigned with some background noise.

· Perform frequent manual dexterity activities & occasional grasping/handling.

· Continuous attention to maintain a safe working environment & use of available personal protective equipment (PPE).

KEY: Average Workday Activity: Occasional (1% - 33%), Frequent (34% - 66%), Continuous (67% - 100%)

*References

OSHA 1910.502  https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.502

Direct patient care means hands-on, face-to-face contact with patients for the purpose of diagnosis, treatment, and monitoring.

1910.502 applies to “employee provides healthcare services or healthcare support services.” Healthcare services mean services that are provided to individuals by professional healthcare practitioners ( e.g. , doctors, nurses, emergency medical personnel, oral health professionals) for the purpose of promoting, maintaining, monitoring, or restoring health. Healthcare services are delivered through various means including Hospitalization, long-term care, ambulatory care, home health and hospice care, emergency medical response, and patient transport. For the purposes of this section, healthcare services include autopsies.

Healthcare support services mean services that facilitate the provision of healthcare services. Healthcare support services include patient intake/admission, patient food services, equipment and facility maintenance, housekeeping services, healthcare laundry services, medical waste handling services, and medical equipment cleaning/reprocessing services.

CDC GOV 6-hps-key-termsDirect Patient Care Definition.pdf ‘ _Direct patient care’ means hands-on, face-to-face contact with patients for the purpose of diagnosis, treatment, and monitoring.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran