Kelly Services On-Site Service Technician in Pella, Iowa
Your next good thing is right here . At Kelly® Professional & Industrial, we’re all about helping you discover what’s next in your career. And we just so happen to be seeking an On-Site Service Technician to work for a client in Pella, IA 50219. If this sounds like the right fit for you, read on and apply! TEMP TO HIRE
Schedule: Monday- Friday, 8:00 AM- 5:00PM
Pay Rate : $15.00 - $18.14 per hour
Parking is free and/or validated or reimbursed.
The technical aspect of this position requires following pre-established guidelines, using limited judgment. Judgment is used to analyze and determine the problem on the equipment (troubleshooting). It is also used in determining the need for routine servicing or parts to be installed.
Day to Day Responsibilities for a On-Site Service Technician:
Daily support, service, repair and availability of the company managed devices within a specified geographic area.
Responds to service requests and device alerts as well as technical support and training with a focus toward customer service.
Capable of device set-up and installation, preventative maintenance, and routine service of assigned company and 3rd party manufacturer devices.
Serviceable device types include printers and multi-functional devices as well as other assets supported as part of the company Service Advantage program (thermal print, lockers, robots, etc.).
Documents all service calls and requests using the company OFSC and customer provided (when applicable) systems.
Works to ensure that the service level agreements between the customer and the company are achieved.
Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements.
Performs a full range of servicing and repair service procedures including troubleshooting, diagnostics, installation, component replacement, device “hot swap”, removal, and retrofits on assigned equipment.
Utilizes remote support resources to resolve service issues and minimize dispatch.
Escalates issues to Level 2 and technician resource support as necessary.
Performs basic and advanced installations, sets up IP addresses, downloads printer drivers and provides customer training on supported devices.
Documents all service call and request activity using OFSC and other applications when applicable.
Replenishes and replaces consumables and supplies for devices at assigned locations.
Responsible for the accurate management and maintenance of their parts, supply, and asset inventories.
Monitor and return unused and excess company owned supplies as PAR levels dictate.
Adheres to IMACD process, supporting functional tasks and communicating statuses in a timely manner.
Demonstrates technical expertise and good customer relation skills.
Achieves expected productivity levels associated with assigned workload and level of experience.
Proactively communicates to the customer the status of problem resolution.
Provides regular updates including fleet status and performance to the Service Delivery fleet manager(s).
Adherence to all of the company and Customer safety and security measures.
Perform meter read or meter captures at appropriate intervals for accurate billing.
May travel between customer’s buildings and locations within a specified geographic area.
Manages device inventory and spares by assuring all records and required mapping is up-to-date.
Completes technical training on new equipment as assigned.
Supports equipment training.
Supports inventory and implementation efforts.
Completes all required administrative tasks in an accurate and timely manner.
Exhibits a professional appearance and positive demeanor.
Performs other duties as assigned.
High School diploma or equivalent
3 years of related experience (5 is preferred)?
Requires a valid state driver’s license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.
Completed classes and experience involving computers, electronics, mechanics, etc. is desired.
IT Help Desk Support experience (application & hardware support) preferred.
Requires some working knowledge of electro-mechanical devices, electrical circuitry, electronics, and varying levels of digital competency.
Possesses methodical approach to resolving problems
Possesses strong interpersonal and verbal communications skills.
Possesses excellent customer service skills including ability to follow up to ensure closure of issues.
Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.
Troubleshoots all hardware and software issues with equipment
Shift work, overtime, stand-by and/or on-call may be required.
May be required to lift 50lbs from floor to tabletop.
What happens next?
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a On-Site Service Technician today!
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About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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