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GovCIO Quality Assurance Manager-SME in Des Moines, Iowa


GovCIO is currently hiring for a Quality Assurance Manager (SME) to ensure the quality and efficiency of the ServiceNow platform. This position will be located in Washington D.C. and will be a fully remote position.


  1. ServiceNow Testing:

  2. Develop and maintain automated test scripts using ServiceNow's automated testing framework.

  3. Execute test scripts to validate new features, enhancements, and bug fixes.

  4. Analyze test results and work with developers to resolve issues.

  5. Continuously improve testing processes and tools to enhance efficiency and effectiveness.

  6. Testing Management:

  7. Plan, coordinate, and manage testing activities for ServiceNow releases.

  8. Define testing strategies, including regression testing, performance testing, and user acceptance testing.

  9. Monitor and report on testing progress, including defects and issue resolution.

  10. Demand Management:

  11. Act as the Backup Demand Manager when the primary Demand Manager is unavailable or excess Ideas/Demands dictates.

  12. Assist the Demand Manager in reviewing, capturing, prioritizing, and managing submitted Ideas & Demands for ServiceNow enhancements and new features.

  13. Collaborate with stakeholders to understand business requirements and translate them into requirements.

  14. Communicate with stakeholders to provide updates on Idea/Demand status.

  15. Ensure that Demand Management processes are followed and that requests are handled in a timely and efficientmanner.



High School with 10+ years (or commensurate experience)

Required Skills and Experience

  • Demonstrated experience in managing Automated Testing for ServiceNow including ServiceNow’s Automated Test Framework (ATF).

  • Strong understanding of testing methodologies and best practices.

  • Demonstrated experience in managing Intake and Demand processes, including developing and implementing process improvements.

  • 10+ years of experience in ServiceNow (SPM, ITBM, ITSM, CIS, etc) specifically with Testing & Idea and Demand Management (Strategic Portfolio Management).

  • At least 10 years of experience in IT Service Management (ITIL).

  • Ability to effectively communicate with cross-functional teams, stakeholders, and leadership.

  • Strong analytical and problem-solving skills.

  • Excellent organizational skills with a keen attention to detail.

  • Clearance Required: Ability to obtain and maintain a Public Trust clearance

Preferred Skills and Experience:

  • ServiceNow certifications are a plus.

  • Knowledge of Agile methodologies and ITIL best practices.

  • Understanding of Project Management methodologies from Ideation to delivery.

  • Bachelor's degree in Business, Information Technology, or related field a plus.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $124,540.00 - USD $140,000.00 /Yr.

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Location US-Remote

ID 2024-3876

Category Software Engineering Services

Position Type Full-Time