Job Information
TEKsystems Pc Technician in Des Moines, Iowa
Description:
one of the top 10 healthcare systems in the US. In an effort to improve patient care and efficiency, implemented a common EHR platform, powered by Epic, across all 80-plus hospitals across all their locations nationwide.
This will run from Early December to Early May 2025
Phases:
• Deployment: The objective for the Deployment phase is to install and deploy the newly acquired hardware and peripherals in preparation for Technical Dress Rehearsal (TDR) and Epic Go Live.
o Scheduling activities are coordinated by the Health Team Leads
o Image, Deploy and Install all devices on the daily pick lists.
o Unbox equipment, breakdown the packaging materials and dispose of refuse.
o Technicians provide an individual daily report to their team leads.
• Technical Dress Rehearsal: TDR phase has two objectives; ensuring the site has capable devices for all Epic required workflows and all capable devices to be tested for all documented functions.
o The team will be going around to each department/location and testing every device that will be running EPIC to ensure that the device is EPIC ready.
o They will be following scripts that provide step by step instructions for testing that particular device for that particular location/department’s needs.
o Attention to detail is key as the team will need to mark items that aren’t working as a fail.
o Marking a device as a fail isn’t a bad thing during this phase as it will allow EPIC and the hospital to identify those items and adjust during this phase to ensure success during Go-Live.
Candidate should have basic computer understanding and troubleshooting skills, customer service skills as they will be interacting not only with IT staff but the doctors, nurses and will be in close proximity as patients as patient rooms will need to be visited.
This project may require travel in between sites. If they do travel between sites, the TEKsystems GS travel policy will be followed for any travel reimbursement.
Skills:
Customer service, deployment, troubleshooting, hardware/software
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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