TEKsystems Alarm Installer in Des Moines, Iowa
People who come from a background or education where they have worked with their hands and are mechanically sound provided customer service, and worked outside typically work out much better than people with an office background .
They will receive training on and be doing the following:
Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
Installing window breaks, door units, smoke detectors.
Troubleshooting signal issues to ensure alarm functions properly if needed.
Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
Test and verify signals for equipment
Train customers on the use of the equipment and how to connect to the devices and answer all questions including ensuring that they have no additional need (equipment, etc.).
Completing necessary customer paperwork for each job.
Cost ALL PART utilize for each individual job installed PRIOR to closing out the job with the dispatch center.
Maintaining accurate truck inventory of ADT products.
Provide top-quality customer service.
Achieve 90% Goal Attainment for completed installations and zero “go-backs”.
customer service skills, reliability, coachability, wiring, drywall, manual labor, cat5, cat6, electrical, low voltage, electronics
Top Skills Details:
customer service skills,reliability,coachability
Additional Skills & Qualifications:
Must be able to attain their Iowa Alarm License if they do not have one. This will consist of completing ESA Level 1 online training and passing the exam to obtain their state license along with passing a federal background check.
Must have Great Communication skills. This is very important along with being reliable and possessing an adaptive personality. This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal cues from the home's residents, and have a solution-oriented, customer-centric attitude. It's important to give the customer confidence that their issue will be resolved.
Tools Needed/PPE Gear:
6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, and hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation)
Their Own Vehicle:
FAQ: What radius are they traveling to?
They are going to try and keep them within a zip code or 2 of where they live
FAQ: Is there mileage etc.?
ADT will only reimburse for mileage on the rare occasion that they must go over 60 miles from one location to another
Mask – since they will be going to customers homes, they should always have a clean face-covering available at all times.
Schedule can vary from Mon-Fri or Tue - Sat
FAQ: How long is training?
Depends on quickly the person picks up on the skill and when they get their license in. Typically, it's around 3 weeks depending on the level of experience the person has
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email firstname.lastname@example.org. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
- TEKsystems Jobs