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Job Information

Cabela's Tracker Service Lead in Altoona, Iowa

Position summary:

In accordance with the Company’s policies and applicable laws, assist Service Manager in overseeing Service and Rigging functions in larger volume boat departments or dealerships to achieve departmental performance and financial objectives.

Position responsibilities:

  1. Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.

  2. Function as team leader for all Service and Rigging associates.

  3. May participate in interviewing candidates and make recommendations for selection.

  4. Coordinate training of new associates; consult with Service Manager and provide input on preparation of performance appraisals; prepare weekly schedules; coach and motivate service and rigging associates to promote positive customer relations and a productive team-oriented work environment.

  5. Provide daily direction, schedule and assign service, rigging and warranty work orders for Technicians and Riggers based on priorities set by Service Manager.

  6. Monitor and control Technician and Rigging associates’ efficiency and work quality. Continually strive to improve quality of service, rigging and warranty work performed.

  7. Ensure delivery of outstanding customer service by completing all work orders to the customer’s satisfaction and on a timely basis.

  8. Maintain and promote a safe and clean working environment and instruct Service and Rigging associates in safety procedures.

  9. Monitor and assist in handling customer service and associate issues and aid in working toward a quick resolution of those issues.

  10. Assist Sales Department with expediting rush boat orders for immediate rigging and delivery requests.

  11. Ensure Service and Rigging associates receive proper technical, customer service and personal development training.

  12. Purchase, maintain and arrange for repairs on tools and equipment used in Service and Rigging Departments.

  13. Notify Service Manager of any delays in performing service or rigging work orders.

  14. Contact customers to keep them updated on the status of completing service or rigging work orders and inform customers of any unanticipated delays.

  15. Maintain a clean and professional work area.

  16. Follow all Company Policies and Procedures.

  17. Perform other duties, assignments and responsibilities as needed.

Education and/or Experience

High School education or equivalent experience

Mathematical Skills / Reasoning Ability

Ability to understand electrical systems and wiring

Communication Skills

Ability to communicate in a friendly and professional manner to our customers and other associates

Physical requirements

Able to lift up to 50 pounds

Able to stand for extended periods

Ability to work in non-air conditioned environment

Other Knowledge, Skills and Abilities

Ability to establish and maintain effective working relationships with Management, coworkers and customers

Ability to operate a computer and perform data entry functions

Mechanical ability

Previous experience working in a boat, car, RV or motorcycle service department

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